Privacy Policy

This policy explains how we collect, use, store, and protect your personal and health information. We handle all information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Dale Corrigan / The Similia Studio (ABN: [Your ABN]), a homeopathic practitioner operating online from [City], Australia. References to "we", "us", or "our" in this policy mean The Similia Studio.

Privacy enquiries: [[email protected]]

2. What Information We Collect

Personal Information

- Full name, date of birth, and contact details (email, phone);

- Billing and shipping address;

- Payment information (processed securely by our payment provider — we do not store card details);

- Timezone and country of residence.

Sensitive Health Information

As part of the consultation process, we collect sensitive health information including:

- Current and past medical history;

- Symptoms, complaints, and health concerns;

- Mental and emotional health information;

- Medication and supplement use;

- Family health history;

- Lifestyle information (sleep, diet, stress, etc.).

This information is collected only with your explicit consent and is used solely for the purpose of providing homeopathic care.

Website Usage Data

- IP address, browser type, and device information;

- Pages visited, time spent on site, and referring URLs;

- Cookie data (see Section 9).

3. How We Collect Information

We collect information:

- Directly from you via intake forms, consultation questionnaires, and during Zoom sessions;

- When you place an order through our online store;

- When you contact us via email or contact forms;

- Automatically through cookies and analytics tools when you visit our website.

4. Why We Collect and Use Your Information

We use your information to:

- Provide and manage homeopathic consultations;

- Prepare individualised treatment and remedy recommendations;

- Process and fulfil product orders;

- Communicate with you about appointments, orders, and follow-up care;

- Maintain accurate clinical records;

- Comply with legal and regulatory obligations;

- Improve our website and services (using anonymised analytics data);

- Send you newsletters or promotional content, where you have consented to this.

5. Storage and Security

Your information is stored securely using industry-standard measures, including encrypted storage and secure access controls.

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We retain health and consultation records for a minimum of 7 years in accordance with Australian professional standards (or longer where required by law). Order information is retained for 5 years for accounting and legal purposes.

While we take all reasonable steps to protect your data, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Sharing Your Information

We do not sell, rent, or trade your personal or health information. We may share information with:

- Service providers who help us operate our business (e.g., payment processors, email platforms, booking software, shipping carriers) — these providers are bound to keep your information confidential;

- Other healthcare practitioners — only with your express prior consent (e.g., where a referral is made);

- Law enforcement or regulatory authorities — where required or permitted by law;

- Our professional indemnity insurer — in the event of a complaint or claim.

7. International Data Transfers

As we serve clients globally, your information may be stored or processed by third-party service providers located outside Australia (for example, cloud storage or email providers). We take reasonable steps to ensure overseas recipients handle your data in a manner consistent with the Australian Privacy Principles.

If you are located in the European Union or United Kingdom, you may have additional rights under the GDPR or UK GDPR. Please contact us to learn more.

If you are located in California, USA, you may have rights under the CCPA. Please contact us to exercise those rights.

8. Your Rights

You have the right to:

- Access the personal and health information we hold about you;

- Correct any inaccurate or outdated information;

- Request deletion of your data (subject to legal retention obligations);

- Withdraw consent to marketing communications at any time;

- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au if you believe your privacy has been breached.

To exercise any of these rights, contact us at hello@thesimiliastudio.com.au. We will respond within 30 days.

9. Cookies

Our website uses cookies — small text files stored on your device — to improve your experience. These include:

- Essential cookies: Required for the website to function (e.g., shopping cart, session management);

- Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics — data is anonymised);

- Marketing cookies: Used to show you relevant content (only where you have consented).

You can control or disable cookies through your browser settings at any time. Disabling certain cookies may affect website functionality.

10. Children's Privacy

We do not knowingly collect personal information from children under 16 without verifiable parental or guardian consent. Consultations for minors must be booked and authorised by a parent or legal guardian, who takes responsibility for the accuracy of the information provided.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be posted on this page with a revised date. We encourage you to review this policy periodically.

Privacy enquiries & complaints:

Dale Corrigan / The Similia Studio · ABN: 58 480 543 391 · Melbourne, VIC, Australia] · hello@thesimiliastudio.com.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.